Technical
MortgageFlex Technical Services provides a high level of technical expertise in numerous operating environments. We are a Microsoft Silver Partner and our data center is SSAE16 certified. Skilled technicians and administrators, who are current in the latest technology, staff our Technical Support group. We offer Business Continuity Services, DBA Services, Managed Services and Web Hosting.
DBA Services
The MortgageFlex staff of Database Administrators offers database support with remote diagnostics, performance management, back-up and recovery services. Database administration includes daily administration, security design, implementation and performance tuning.
Remote Web Hosting is a significant service offering that manages your web presence and back-end interface. Users have secure access to the LOS system via an Internet browser.
MortgageFlex hosting offers complete back-up and disaster recovery to client specifications in a secured environment with UPS and backup generator, 24x7 full center video surveillance, advanced fire protection,and secured hardware. In addition, we have offsite data backup. ASP services include:
Managed Services
Fault Management
Full System monitoring with several alert points including performance status, database error and failures (database down, node down, listener down, blocked sessions, etc.)
Space Management
Monitor your system’s critical database and application parameters, such as disk space, swap/paging space, database objects reaching inefficient extents and/or chaining.
Performance Management
Monitor your system’s performance variables, such as disk I/O, CPU utilization, paging rates, buffer utilization, data dictionary and library cache miss ratios, rollback segments, index utilization (rebuilds if necessary), and other database and application performance issues.
Capacity Planning
Collect performance data over time, enabling analysis for both diagnosis of problems and capacity planning.
Managing Instances and Sessions
Create new instances based on your requirements to insure proper shutdown and startup of the databases for backup, etc.
Schema Objects
Manage schema object(s), which includes monitoring permissions, space utilization, database links, and perform database reorganizations.